Kellie Menendez

Kellie helps the firm and our portfolio companies with marketing, product, and design. She has over 15 years experience as a Creative Director and Online Marketing leader at multiple companies, including Practice Fusion, Levi Strauss and Red Bricks Media.

Interview with an Engineer that Knows Marketing

He had me at “We need to dynamically append sharing urls with utm codes.”

For those of you in marketing who have ever met someone like Pete O’Leary of Chefs Feed, you know what I mean. Pete is one of those rare, mythical – better than the now common unicorn – creatures: he is an engineer that understands the technical needs of a marketing team. Pete builds product and databases with the understanding that someone else will need to get to the data and utilize it for reporting results and for attributing new users and engagement to campaigns throughout the user lifecycle. Working with an engineer like this is what it takes to be successful as a marketer and is quantifiable by the amount of valuable time you will save gathering insights and making insightful decisions on the next steps for your marketing team. (marketing nimbleness) These types of engineers know the questions the marketer, leadership team and investors will ask before the product is built. They have experience building apps, websites and systems with flexible code structure, acquisition, SEO and proper indexing in mind. They know that you have to build a platform that is nimble enough to respond to changes in marketing strategy.

If you are an engineer at a high-growth company Pete recommends you consider these 5 things before you build:

#1   Standardize: there are lots of marketing systems and each one reports different numbers, you have to develop your own source of truth and trust it

#2   Simplify: major brands with huge marketing budgets can afford to track dozens of metrics each day, you cannot. Work with your team to pick a small handful of metrics –  3-6 is ideal – then make sure they are correct and everyone understands them.

#3   Get lots of (internal) customers: pick your technologies carefully so that everyone in your company can get access to the data themselves. If you have to write SQL commands to get reports, then you will be the bottleneck for data. Get a simple tool, train people on how to use it and evangelize its use. The more people use your analytics, the better.

#4   Get all your data and keep it: there are lots of data sources and lots of data. Get access to all the raw data from every system you depend on and keep it, forever. Storage costs almost nothing these days. You will find as you learn more about your data and get more requests from internal customers, you will need to go back and build new reports over old data to do year over year comparisons or test data quality, etc. You can’t do this if you got rid of your data to save a few bucks.

#5 Build your infrastructure early: the cost and complexity of using very powerful analytics systems has plummeted in the past couple of years. You should build a data warehouse with advanced analytics capabilities before you launch your product, not 1 year later when you finally realize you can’t figure out what the heck is going on.

Peter O'Leary

Pete O’Leary, now CTO at ChefsFeed, joined his first startup in ’91 as a Macintosh programmer. He has worn many hats over the years but always ends up working with engineers at startups. In his spare time he codes and cooks at his home in Noe Valley, where he lives with his wife, his son and his dog.

Creating a Foundation for High-Growth Marketing

This is my first post on working with start up companies in the area of User Acquisition and Engagement. As Operating Partner for Subtraction Capital and during my time at BEA, Red Bricks Media, Levi’s and Practice Fusion, I predominantly worked on growing the user base by leveraging data, design and content. My current focus covers all aspects of the funnel, from creation of the company’s target market and persona to finding the pathway to gaining an active user.

For the entrepreneurs I work with, customer acquisition is a primary goal. They need to rapidly gain and saturate their target market. After the product or service MVP has been released, attention is focused on ensuring healthy, viable growth and longevity for the company. To accomplish this goal, the founders start looking to hire an experienced marketing professional but at such an early stage company, they may not have the capital needed to commit to a full-time hire. If they are fortunate enough to have the capital to make a hire, that single person is responsible for all aspects of marketing and communication, a huge scope. When I engage with a company, my first task is to join forces with this person, review the existing data and understand how it is being collected. Often, we restructure the way data is being collected and alter the reported metrics to provide deeper insight. Next, we create an integrated marketing plan and backlog, we work with product and engineering to get marketing requests prioritized into the existing sprint structure. Just these tasks, making sure the data collected is providing insight, setting up a marketing plan, and getting marketing requests prioritized in the product sprints, creates the marketing foundation needed to prepare for rapid growth.

Ultimately, investing in setting up this integrated structure early, creating the trilogy of acquisition (product, marketing, engineering), allows the marketer to focus on the most important thing, finding the best way to rapidly gain valuable, engaged users.

In future posts I will dive into the specific areas I touch on above:

Acquisition and Channel Development
Reporting and Data Analysis
Organizational Structure
Branding & Design
Communication & Engagement Strategy
User Experience

If there is something you’d like to hear about first, post it in the comments below.

Growth Onion Interviews Paul Willard on SEO, UX and Investing

Hear Paul Willard, Subtraction Capital Partner, talk about his past experience as Head of Marketing for Practice Fusion, Coupons.com and Atlassian. Paul goes in depth on habit forming design, channel development, SEO specifics and the importance of Agile Marketing.

Listen:

View the original post here, on Growth Onion.